Customer Service Representative at an Online Food Delivery Company

An Online Food Delivery Company located in Lekki Phase 1, Lagos Nigeria, with staff size of 50 – 100 Employees is recruiting to fill the position below:

Job Title: Customer Service Representative
Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Responsibilities

  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Respond promptly to customer orders and inquiries.
  • Communicate with customers through various channels.
  • Acknowledge and resolve customer complaints.
  • Good product knowledge in order to answer questions.
  • Ensure payments are confirmed before processing orders.
  • Process orders in good time and send same to the kitchen for processing.
  • Follow up on customer orders to ensure they are prepared and dispatched in good time.
  • Keep records of customer interactions, transactions, comments, and complaints.
  • Communicate and coordinate with colleagues, including dispatch team as necessary.
  • Provide feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Send report at the close of shift.
  • Perform other ducties as assigned by the line manager.

Requirements

  • B.Sc. / HND in Mass Communication or any related discipline
  • Minimum of 3 years work experience in a similar position.
  • Proficient knowledge of customer service, and standard office practices and procedures.
  • Proficient standard office equipment skills.
  • Outstanding communication skills, both written and verbal.
  • Strong people skills.
  • Excellent phone etiquette.
  • Outstanding organizational skills.
  • Ability to stay calm when customers are stressed or upset.
  • Fast in typing with computer.
  • Must have worked as a customer service personnel in a restaurant or telecommunication firm.
  • Candidate must not be more than 26 years.
  • Must reside around Lekki or ready to relocate
  • Ready to resume immediately.

Remuneration
N60,000 Monthly.

Application Closing Date: 9th January, 2023.

Method of Application:
Interested and qualified candidate should send their Resume to: awesomemealz@gmail.com using the Job Title as the subject of the mail.

Note

  • Candidate must not be more than 26 years.
  • Candidate must be ready to resume immediately.
  • Must reside around Lekki or ready to relocate
  • Only shortlisted candidates will be contacted.
Back to top button