Technology, Media, and Business development consultancy based in Abuja, Nigeria Novateur Nigeria are in need of a customer service representative. Their Services cut across three core departments predominantly geared towards helping small, medium sized businesses, enterprises, institutions and governments, succeed in the country.
We are recruiting to fill the position below:
Vacant position : Customer Service Representative
Job location: Abuja (FCT), Nigeria.
Table of Contents
Vacant position description
- Novateur Nigeria is seeking for participants with an intellectual talent, with the ability to bring on fresh ideas and solve problems. If you are looking to start your career in Customer Service and to join a fast-growing business where employee welfare is taken very seriously, then this role is for you.
- This Customer Service role will expose you to strong technical skills that you need to grow a rewarding career and potentially achieve growth within the business.
Duties & Responsibilities
- Communicating with customers through various means.
- Acknowledging and finding solutions to customer complaints.
- Building strong product knowledge so that you can answer questions at all times.
- Processing orders.
- Ensure customer satisfaction and provide professional customer support.
- Developing the business and identifying rising opportunities.
- Building long-term relationships with prospective customers.
- Evaluating current performance of the business and finding ways to help the business reach its full potential.
- OND qualification
- 1 – 3 years experience.
- Previous experience in a Customer Service role is required
- Excellent/good communication skills
- The ability to stay calm under pressure and keep to deadlines
- Strong problem-solving & creative skills
- Good sales and negotiation techniques/ability
- Participants must a very good and strong tone of voice
- Team working and leadership skills
- Attention to detail
- Time management and organization skills
- Ability to work unsupervised.
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