Unit Head, Workflow and Enterprise Application Support at First Bank of Nigeria Limited

First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the position below:

Job Title: Unit Head, Workflow and Enterprise Application Support

Job Identification: 573
Location: Lagos
Job Schedule: Full time

Duties & Responsibilities

  • Supervise the successful completion of all work assigned to the Workflow & Enterprise Application Development Unit
  • Assign work to team resources, balancing workload appropriately
  • Work with EA office to ensure compliance of data and information with defined blueprint and standards
  • Consult with relevant stakeholders to understand their data and reporting needs
  • Direct the development of accurate estimates for work request delivery and application support services
  • Manage an application team to deliver services according to defined service level commitments
  • Lead the development, building, configuration and unit testing of Workflow & Enterprise Application solutions from conceptualization through stabilization using various computer platforms
  • Ensure that solutions meet requirements outlined in the design documentation
  • Ensure accuracy and timeliness in delivery of reports
  • Review technical constraints and performance issues of Enterprise solutions
  • Assist in planning the introduction of new application systems
  • Manage and report on progress of team tasks and objectives
  • Monitor and measure effectiveness of maintenance and development processes
  • Manages expectations of the team’s internal and external customers
  • Clearly communicates the Application team goals, organizational philosophies, and policies and procedures to the Application team
  • Coordinates and facilitates the creation of Workflow & Enterprise solutions development documentation
  • Improves the Workflow & Enterprise systems by studying current practices, designing modifications
  • Provide leadership and technical guidance to reports.

Job Requirements

  • Minimum of a First Degree or its equivalent in a business /IT related discipline
  • Masters, MBA or a recognized professional certification will be an added advantage


  • 8+ years of experience in designing, developing and delivering solutions
  • 6+ years of management experience with 2+ years spent in senior management role
  • Experience on Enterprise solution architecture and Design
  • Familiarity with Cloud Solution architecture and Design

Key Competency Requirements

  • In-depth knowledge of software development frameworks, concepts and best practices
  • In-depth knowledge of system implementation
  • Working knowledge of project management frameworks and standards
  • Working knowledge and understanding of the strategic direction of the Nigerian Banking Industry
  • Good interpersonal and communication skills and the ability to work effectively with business stakeholders
  • Working knowledge of system implementation
  • Proficient knowledge of structured systems analysis and design, and software development life cycle
  • Proficient knowledge of relational database management system and tools
  • Good knowledge of enterprise applications systems such as Finacle 10, Oracle ERP, etc.
  • Proven technical aptitude in several relevant application programming domains
  • Working knowledge quality control/assurance
  • Sound conflict management skills
  • Customer-centricity
  • Creative, results-oriented and analytical with strong problem-solving capability
  • Good leadership and influencing ability
  • Coaching


  • Information Management (IRMG 6)
  • Solution Architecture (ARCH 5)
  • Systems Development Management (DLMG 5)
  • Data Analysis (DTAN 3)
  • Systems Design (DESN 5)
  • Programming/ Software Development (PROG 4)
  • Systems Integration (SINT 4)
  • Porting/ Software Integration (PORT 4)
  • Capacity Management (CPMG 4)
  • Availability Management (AVMT 4)
  • Service Level management (SLMO 4)
  • Applications Support (ASUP 3)
  • Problem Management (PBMG 3)
  • Requirements Definition and Management (REQM 3)
  • Information Content Authoring (INCA 5)
  • Emerging Technology Monitoring (EMRG 4)
  • Software Development Process Improvement (SPIM 5)
  • Learning Delivery (ETDL 4)

Application Closing Date: 22nd July, 2022 at 04:57 AM

Method of Application
Interested and qualified candidates should Click here to apply online

Note: Only shortlisted candidates will be contacted.

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